• Type the URL payorboro.com in a browser [ Laptop, phone, Tablet or Desktop]
a. If you do not have an account on the platform click on the "register button" on the home page and enter your details on the next page
b. If you have an account on the platform click on the "login button" on the home page and enter your login details
c. Once you login through any of the methods mentioned above, you would be taken to the order page
d. On the Order page, enter your Meter Number, the Amount you want to purchase, and select the payment method
e. You would be taken to a confirmation page to check that the meter no and other details are valid
f. You would need to check that you accept the terms and conditions to proceed
g. Once you click confirm, you would be redirected to the payment gateway to enter your payment details
h. On successful payment, you would be taken back to buypower.ng where your token would be generated and displayed
• Dial the short-code *946#.
a. When the list of items is displayed, select the buy power prompt.
b. After selecting the buy power prompt, enter your meter number and select the amount you want to purchase.
c. You would need to check that you accept the terms and conditions to proceed
d. Once you click confirm, you would be redirected to the payment gateway to enter your payment details
e. On successful payment, you would be taken back to buypower.ng where your token would be generated and displayed
• Type the URL powernow.com.ng in a browser [ Laptop, phone, Tablet or Desktop]
i. If you do not have an account on the platform click on the "register button" on the home page and enter your details on the next page
ii. If you have an account on the platform click on the "login button" on the home page and enter your login details
iii. Once you login through any of the methods mentioned above and select borrow power
iv. On the Order page, you will enter your Meter Number and confirm your eligibility.
v. Once you have been validated, your credit limit will be shared
vi. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
vii. You would be taken to a confirmation page to check that the meter no and other details are valid
viii. You would need to check that you accept the terms and conditions to proceed
ix. Once you click confirm and successful, the power token will be sent to your email or phone number depending on which you prefer
• Dial the short-code *946#.
x. When the list of items is displayed, select the borrow power prompt.
xi. After selecting the borrow power prompt, enter your meter number and confirm eligibility.
xii. Once you have been validated, your credit limit will be shared.
xiii. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
xiv. You would need to check that you accept the terms and conditions to proceed
xv. You would be taken to a confirmation page to check that the meter no and other details are valid
xvi. You would need to check that you accept the terms and conditions to proceed
• There is probably a network problem. Kindly Click the Refresh button on your browser or contact us on 07082357630
• There is probably a network problem. Kindly Click the Refresh button on your browser or contact us on 07082357630
• Make sure your card is activated for online transactions. You can go to your bank and ask them to activate your card for online transactions.
• If you are making payment via the USSD channel, kindly ensure that the number in use is the one registered to your bank account.
• You can contact us customercare@powernow.com.ng for more enquiries
• There are 3 ways to access your token and other details of the transaction
• Via Email, SMS and Previous Transactions online or via USSD
• If you entered an email and phone number when creating your account, Your token and other details of the transaction would be sent to the email and phone number as an SMS
• You can also update your email address or phone number by clicking on update profile and inputting your email address or phone number in the email or phone number field then click on update profile
• You can also access your tokens by going to "Previous Transactions" on the main menu
• In the Transaction History table displayed, there is a button called "Details". click on the details button
• On the transaction details page, you can see the token as the first item on the page. You would also see other details of the transaction on this page.
• Go to the transaction details page as described in the previous question above.
• Scroll to the bottom of the page. There is "Print Token" button on this page.
• Please click on the print token button to print your utility bill.
• The odds are that we would have seen it and contacted you beforehand. However kindly contact us on **********,
• If the lines are busy, you can send a mail to support@powernow.com.ng. We would get back to you in no time
• You can pay via your VISA CARD | VERVE CARD | MASTER CARD | USSD
• You can send a mail to support@powernow.com.ng
• You can go to our Need Help page and contact us appropriately.
• You can call us on **********
• No, you cannot. You will have to settle your debt before you can purchase new power units. Kindly note that when you purchase tokens when still owing , that your debt will first be deducted before tokens are given to you.
you will be charged N21.30 per kwh if you use a single-phase meter. However, if you use a triple phase meter, you will be charged N21.80 per kwh. However, please find below tariff rate for different classes of customer.
kindly go with your proof of ownership to the customer care centre at your nearest business unit.
Your tariff class is clearly stated on your bill.
please contact ikeja electric call centre or send your account details with the current meter reading to customercare@ikejaelectric.com and this will be investigated.
please contact ikeja electric call centre or send an email to customercare@ikejaelectric.com with your account number and full address in order for this to be rectified.
Please take your evidence of payment to the nearest business unit.
: your payment must have been made when the current bill was already being printed and so your payment could not be captured; it should reflect on the next bill.
fixed charge is a statutory rental fee. However, you will no longer pay fixed charges has approved by our regulatory body NERC.
please liaise with your landlord on the settlement of the accumulated bills. You may also visit the customer care of the nearest business unit to negotiate an agreement on how the outstanding debt can be settled.
please take a copy of your letter to the customer care centre at your business unit and the period of absence will be reconciled.
you will need to settle your outstanding bill and pay reconnection fee to a designated zenith bank account of your business unit. Account details will be provided at respective business unit.
bills are delivered in arrears; if you were disconnected within a billing cycle, you will still receive a bill for the consumptions made before the disconnection. Subsequently you will no longer be charged the statutory fixed charges again.
bills are calculated based on energy consumed for the month
please visit the bank and request for an e-receipt to ensure that the payment has been credited to ikeja electric account.
please take the scratch card and receipt obtained to the agent that sold the card to you to verify both payment and credit accordingly for submission at your nearest business unit.
please contact ikeja electric call, centre or send an email to customercare@ikejaelectric.com
no, you don’t have to pay a fee. Once you complete the forms, our staffs will come to your house to connect you to our network.
please be informed that no ikeja electric staff is allowed to collect cash on behalf of the company for any transaction. The appropriate and only way to open an account is to visit the nearest ikeja electric office close to you to complete a form.
yes, you will get a meter, but the debt will be factored into your account.
with the installation of the new meters, customers can manage their energy usage more efficiently. this means your new bill will be determined by how much power you consume.
when the meter is installed, the power will be interrupted. Customers will be informed of the interruption prior to installation.
ikeja electric will bear the cost. Please note that the meter remains the property of IE & cannot be transferred.
the new tariff becomes effective February 1, 2016.
activate your meter with factory reset/key change tokens, by following the instructions given to you by our customer care team.
this could be because you have not entered your energy token number correctly into the meter. If this is not the case, kindly contact our call centre for further assistance.
this is a technical issue, kindly contact our call centre to make a complaint.
your smart card or your monitor unit might be faulty. Kindly contact the call centre for further assistance.
this could be as a result of the following; the monitor card is not properly connected to the meter or the monitor unit of the meter is faulty. Kindly contact the call centre or visit our office for assistance.
please contact our call centre or visit customer care centres for more information on our current process for acquiring meters.
visit any of our business units closest to you with the copy of your previous vending/purchase receipt. Replacing your card cost =N=5,000.00, and payment should be made into Zenith Bank (1013104220).
please visit the business unit closet to you with a copy of the meter installation documents and your post-paid bill.
this could be due to low voltage. Please wait until the voltage is normal.
please check the meter serial number on the face plate of the meter or previous vending/purchase receipt. You can continue to vend with this number. Replacing your STS card is no longer necessary.
prepaid meters are not moveable, we advise you negotiate with your landlord.
this is a technical issue, kindly contact our call centre to make a complaint
this could be because you have not entered your energy token numbers correctly into the meter. If this is not the case, kindly contact our call centre for further assistance.
this could be as a result of the chip on your smart card having partial contact with the meter or network failure at the point of purchase. Please visit our business units closest to you with the original copy of the purchase receipt.
this is a directive from Nigeria Electricity Regulatory Commission (NERC)-power regulatory body.
First, be sure that the bill delivered to you belongs to you by checking the Name on the top left corner of the bill ( see sample bill above).
Your tariff code (shown on the bottom right part of the bill) indicates your tariff class, for example R2 with a corresponding energy charge per kWH. Your present reading as shown on just after the read date signifies the energy consumption reading of your meter as at the date it was last observed. The previous reading subtracted from current reading gives the consumption. Your consumption times the multiplier, times the energy rate, plus fixed charge and plus VAT= pay Total Due as shown on Bill.
On all the prepaid meters installed across our network, meter reading can be done by pressing the button on the front of the meter. Parameters including energy units left will be displayed on the LCD.
However, for electromechanical meters, the dial display are segmented with different digits. Reading this digit from left to right and subtracting such a value from the Last actual reading gives you the units of energy consumed.
Please, visit any of our Business Hubs and make a request.
This may lead to discontinued electric power supply to the customer. Customers that perform illegal connections or meter bypass if discovered, shall be prosecuted to the full extent of the law. If you know or suspect anyone of meter tampering or energy theft, kindly call the number or send an email to the whistle-blower contact below:
