FAQ

Frequently Asked
Questions

GENERAL FAQs

To sign up, click on Register and Kindly fill in your name, email address, phone number and password. Your login details will be saved for subsequent purchases. So, be sure to use a password you can easily remember.

Fill in your Email address and password to log in.

Click on “FORGOT PASSWORD” on the login page, enter your email address and a link will be sent to you. You can now reset your password to one you can easily remember. For easy access, you can save the password for subsequent logins.

Make sure your card is activated for online transactions. You can contact your bank and request for your card to be activated for online payments.

Alternatively, you can make payment via the various channels on the checkout page, kindly ensure that the number in use is the one registered to your bank account and you are good to go!

This is a fee that is necessary to process your transactions when making online bill payments

For Support, Please Send an email to customercare@payorboro.com, call any of the customer care lines, send a WhatsApp message to any of the WhatsApp lines or send us a message on Instagram. We are always happy to assist.

Flutterwave! Safe, Reliable and Secure.

a. All you must do is complete your regular transactions and a percentage of your transaction amount is credited into your Loyalty wallet on your dashboard.

b. The higher you buy, The higher the loyalty amount.

c. The money accumulated in your loyalty wallet can then be used to purchase any utility of your choice.

Yes, you can. Kindly send an email to customercare@payorboro.com for enquires. A representative will reach out to you and guide you through the process.

  1. Online Electricity Bill payment,
  2. DSTV Online Payment,
  3. GOTV Online Payment,
  4. STARTIMES Online Payment,
  5. AIRTIME Payment (VTU) and
  6. DATA subscription Payment

POWER FAQs

  1. If you do not have an account on the platform click on the "register button" on the home page and enter your details.
  2. If you have an account on the platform click on the "login button" on the home page and enter your login details
  3. Once you login through any of the methods mentioned above, you would be taken to the order page to buy power
  4. On the Order page, Select your disco then proceed to enter your Meter Number, the Amount you want to purchase, phone number and email.
  5. You would be taken to a confirmation page to check that the meter no and other details are valid
  6. You would need to check that you accept the terms and conditions to proceed
  7. Once you click confirm, you would be redirected to the payment gateway to enter your payment details
  8. On successful payment, you would receive an SMS immediately with your Token and receipt sent to your email.

a. Tokens are automatically sent to customers immediately after purchase.

b. However, some SMS may not deliver due to network issues which is totally dependent on TELECOMMUNICATION COMPANIES. You can click on the link: https://payorboro.com/Dashboard/PastTransactions/ to retrieve your token or alternatively, Kindly call any of the customer service lines or send a message to the WhatsApp lines for Support.

a. No, you cannot. You will have to settle your debt before you can purchase new power units.

b. You can purchase above the debt amount, that way your debt will be deducted, and value will be provided for the balance left.

Kindly visit the nearest electricity distribution company or contact them for detailed information regarding meter debt.

Ensure that there is power supply in your location and the meter is switched on. Input the Token digits carefully and accordingly and press “ENTER”

a. First, kindly confirm that you are loading the token on the right meter you purchased it for, as tokens are meter specific and cannot be used by any other meter.

b. Please be sure that your meter has been registered by the electricity distribution company.

c. There may have been a change in tariff by the distribution company.

d. Kindly email us customercare@payorboro.com for support so we can guide you on the next steps to take.

Payorboro will never send used tokens to customers. Please note that tokens are meter specific meaning they cannot be used by another meter. If you get the response “USED” do not panic as it can be due to meter network issues and the token has already entered the meter. Kindly wait a while and check again.

You can only load a token into the meter number you purchased it for. Hence, kindly confirm the meter number before you proceed to make payment.

No, Refund is not possible after a token has been generated.

A token is valid for 12 months. However, Kindly be advised to load tokens according to how you purchase them.

  1. EKEDC (Eko Electricity Distribution Company) Prepaid and Post-paid
  2. IBEDC (Ibadan Electricity Distribution Company) Prepaid and Post-paid
  3. IE (Ikeja Electric) Prepaid and Post-paid
  4. EEDC (Enugu Electricity Distribution Company) Prepaid and Post-paid
  5. PHEDC (Port Harcourt Electricity Distribution Company) Prepaid and Post-paid
  6. AEDC (Abuja Electricity Distribution Company) Prepaid and Post-paid
  7. KEDC (Kano Electricity Distribution Company) Prepaid and Post-paid
  8. JEDC (Jos Electricity Distribution Company) Prepaid and Post-paid

Of course, you can! We are available 24/7.

DSTV/GOTV FAQs

  1. Login to your account
  2. If you do not have an account, kindly register for ease of future purchases.
  3. Click on “Buy Utilities”
  4. Select “Pay TV”
  5. Click on DSTV or GOTV
  6. Fill in the necessary details (Service type, subscription plan, smartcard number, amount, email address and phone number)
  7. Select a payment type (there is a guide on the site)
  8. Proceed to checkout and pay.
  9. Just like that…. you’re done!

  1. Check the signal strength of your decoder.
  2. If below 50% kindly reach out to your DSTV/GOTV installer

Kindly contact us via WhatsApp or Email us at customercare@payorboro.com for support and we will attend to your complaint.

STARTIMES FAQs

  1. Login to your account
  2. If you do not have an account, kindly register for ease of future purchases.
  3. Click on “Buy Utilities”
  4. Select “Pay TV”
  5. Click on STARTIMES
  6. Fill in the necessary details (Service type, subscription plan, smartcard number, amount, email address and phone number)
  7. Select a payment type (there is a guide on the site)
  8. Proceed to checkout and pay.
  9. Just like that…. you’re done!

Make sure your indoor antenna is well fixed and placed. Adjust it around your TV SET till you get signal, if problem persist, you are required to get an outdoor antenna (Yagi Antenna preferably). If you are using an outdoor Antenna (yagi Antena), and still having No Signal, visit any of startimes outlets or call any of their numbers (Startimes hotline :01-4618888 / 09-4618888) and a service agent will be assigned to you for further assistance.

Please check if the power plug of the decoder is correctly inserted into the AC 220V power jack –and whether the switch of the decoder switches on. If well connected and problem persist, please visit the nearest business hall or call StarTimes hotline :01-4618888 / 09-4618888

Kindly contact us via WhatsApp or Email us at customercare@payorboro.com for support and we will attend to your complaint.

AIRTIME/DATA FAQs

  1. Login to your account
  2. If you do not have an account, kindly register for ease of future purchases.
  3. Click on “Buy Utilities”
  4. Select “Pay Airtime or data”
  5. choose your service provider
  6. Fill in the necessary details
  7. Select a payment type (there is a guide on the site)
  8. Proceed to checkout and pay.
  9. Just like that…. you’re done!

Yes, you will. Your phone will be credited automatically after payment.

There is nothing we can do here. Hence, kindly confirm the phone number before you proceed to make payment.

Reach out to us via webchat, WhatsApp, phone or email and it will be attended to immediately.

BORO-ME-POWER FAQs

Yes! You can. However, this service is only available to EKEDC customers for now.

  1. Login if you are a registered user.
  2. If you are not a registered user, Kindly complete registration, and login to your dashboard
  3. On the listen items by your left, click on BORROW POWER
  4. Click on it and “check eligibility”
  5. If you are eligible, you can go ahead to click on the “EKEDC” tab, fill in the necessary details and borrow power.
  6. Yes! It’s that easy.

No, you do not! Just confirm eligibility and proceed.

Not at all, you can borrow and pay back at your convenience. Just make sure you add NGN1,000 to what you borrowed so the debt is deducted, and you get token for the NGN1,000

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